Terms of Service
These terms govern use of helpora.uk and any portal, dataset or publication we supply. Where we have signed a separate written agreement with you, that agreement takes precedence over anything here.
01Who we are
Helpora Ltd is a company registered in England and Wales, number 16664891, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. References to “we”, “us” and “our” mean Helpora Ltd.
02Using this website
You may read, print and quote briefly from this site for your own reference. You may not republish substantial parts of it, sell access to it, or present it as your own work. We may change, suspend or withdraw any part of the site without notice.
03Engagements are scoped in writing
Nothing on this site is an offer capable of acceptance. Every piece of work starts with a written scope, a fixed fee and a schedule, which together with these terms form the contract once you accept them in writing. Fees quoted in a scope are valid for 30 days.
04Publishing engagements
Where we publish a title, the publishing agreement sets out the licence granted to us, its term and territory, royalty rates, and the point at which rights revert. Copyright in the text remains with the author. You confirm that material you supply is yours to supply, does not infringe another person's rights, and is not defamatory or unlawful.
05Portal builds and operation
Deliverables, acceptance criteria and hosting arrangements are set out in the scope. On full payment you own the content, data and source files, and we grant you a perpetual licence to the generic components we reuse across projects. Where we operate a portal for you, service levels and support hours are stated in the operating agreement.
06Data licences
Licensed datasets, feeds and API access are supplied under a licence that states the permitted users, whether redistribution is allowed, the attribution required, and the term. Licences are not transferable. Reverse engineering a feed to rebuild the whole dataset is a breach of licence.
07Payment
Invoices are payable within 14 days unless the scope says otherwise. Staged work is invoiced at the stages named in the schedule. We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998 and may suspend work or feed access while an invoice is overdue.
08Accuracy
We take care that published and licensed material is accurate and sourced, and we state the date each record was last checked. We do not warrant that material is free of error or fit for a particular decision you intend to take. See the Disclaimer for the limits of what we hold out.
09Liability
We do not exclude liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability for any engagement is limited to the fees paid for it, and we are not liable for loss of profit, loss of anticipated savings, or indirect or consequential loss.
10Termination
Either party may end an engagement for material breach that is not remedied within 30 days of written notice. On termination you pay for work completed and properly incurred commitments; we hand over the material described in the scope.
11Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.